Active
CAD/RMS Transition
Helping lead NMRECC’s transition to a new CAD/RMS platform, including workflows, configurations, testing, and operational design.
Hey — nice meeting you. Thanks for stopping by.
Emergency communications • technology • leadership
Building better emergency communications.
Building better emergency communications through operations, technology, leadership, and community outreach.
Meet Joey
Dispatch is where it started. Building better systems is where it grew.
I work in emergency communications as a Dispatch Supervisor at Northern Middlesex Regional Emergency Communications Center (NMRECC), serving Dracut and Tewksbury, Massachusetts. My work sits at the intersection of dispatch operations, public safety technology, project management, outreach, and making the job better for the people behind the headset.
Technology should make dispatchers' lives easier. Leadership should support the people doing the work. Outreach should help the public understand the voice on the other end of 911.
Why dispatch?
It became the path I didn’t know I was looking for.
I got into dispatch after spending nearly ten years working in retail. A family member who was a Fire Captain suggested I take a look at emergency communications, so I applied for a part-time position with the Tewksbury Police Department and went through the training.
A few months later, a full-time position opened up — and that was pretty much it. Dispatch became the path I didn’t know I was looking for.
What keeps me interested is how much the profession has changed. Dispatch today is so much more than answering phones and talking on the radio. We work in rooms that can feel like NASA mission control, surrounded by technology that helps us process information, coordinate responses, and support people during some of their worst moments.
In the last five years alone, since becoming part of a regional center, I’ve watched the technology around emergency communications grow at an incredible pace. Now, with AI becoming part of the conversation, I’m especially interested in how it can assist dispatchers — not replace them — by making our jobs easier and helping us get people the right help faster.
Projects
What I’m building, supporting, and learning from.
Ongoing
Dispatch Operations
Supervising the floor, supporting dispatchers and call-takers, and helping information move clearly during high-pressure incidents.
Ongoing
Massachusetts TERT
Supporting the Telecommunicator Emergency Response Taskforce mission and the dispatchers who help centers during major incidents.
Active
Outreach + Recruiting
Sharing what emergency communications really looks like through outreach, community education, and recruitment efforts.
In the news
Stories featuring the work of myself and the NMRECC team.
NMRECC News
NMRECC Dispatchers Help Save a Life Days Before Thanksgiving
Read articleNMRECC News
Dispatchers Handle Multiple Major Calls Across Two Member Towns
Read articleNMRECC News
NMRECC Team Aids in Finding Injured Juvenile on Local Trails
Read articleJourney
A few stops along the way.
Joined MA TERT
Joined the Massachusetts Telecommunicator Emergency Response Taskforce (TERT) and began supporting mutual aid efforts across the state.
TERT deployment
Completed two multi-day TERT deployments — first to Cambridge, then to Waltham — supporting those centers through the loss of a fellow first responder.
Team of the Year
TERT team for Waltham deployment was recognized as Team of the Year at the MCSA Massachusetts Telecommunicator Awards.
Professional recognition
Recognized through Massachusetts TERT/telecommunicator awards while continuing to grow as a leader in the field.
Community Engagement
Kicked off our C.O.R.E Team (Community Outreach, Recruitment, and Education) by attending community events, expanding our social media presence, and providing education wherever possible.
Building what comes next
Focused on CAD/RMS implementation, operations, outreach, leadership, and public safety technology.
Beyond dispatch
When I’m off the console
Dispatch is a big part of who I am, but it isn’t everything. Outside the communications center, I like finding ways to disconnect, recharge, and keep a little personality in the middle of all the public safety work.
Thin Line 3D
I enjoy designing and printing first responder themed projects, conference items, and dispatch-inspired ideas that make people smile. More on this soon. :)
Tilly
Tilly is usually the thing people remember. Rescue pup, adventure buddy, professional morale officer, and the reason I actually step away from work once in a while.
Travel and Outdoors
I enjoy exploring new places, hiking, and spending time in nature. It's a great way to recharge and find inspiration outside of work.
Let’s connect
Enjoyed chatting? Let’s stay connected.
Whether we met at a conference, talked dispatch, swapped tech ideas, or you just found your way here, these are the best ways to reach me.