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Emergency communications • technology • leadership
Building better emergency communications.
Building better emergency communications through operations, technology, leadership, and community outreach.
Mission Status
Available to connect
Meet Joey
Dispatch is where it started. Building better systems is where it grew.
I work in emergency communications as a Dispatch Supervisor at NMRECC, serving Dracut and Tewksbury, Massachusetts. My work sits at the intersection of dispatch operations, public safety technology, project management, outreach, and making the job better for the people behind the headset.
Technology should make dispatchers' lives easier. Leadership should support the people doing the work. Outreach should help the public understand the voice on the other end of 911.
Why dispatch?
It became the path I didn’t know I was looking for.
I got into dispatch after spending nearly ten years working in retail. A family member who was a captain suggested I take a look at emergency communications, so I applied for a part-time position with the Tewksbury Police Department and went through the training.
A few months later, a full-time position opened up — and that was pretty much it. Dispatch became the path I didn’t know I was looking for.
What keeps me interested is how much the profession has changed. Dispatch today is so much more than answering phones and talking on the radio. We work in rooms that can feel like NASA mission control, surrounded by technology that helps us process information, coordinate responses, and support people during some of their worst moments.
In the last five years alone, since becoming part of a regional center, I’ve watched the technology around emergency communications grow at an incredible pace. Now, with AI becoming part of the conversation, I’m especially interested in how it can assist dispatchers — not replace them — by making our jobs easier and helping us get people the right help faster.
What I’m passionate about
The work is bigger than one console.
Emergency Communications
Supporting the people who answer, process, and dispatch the calls that matter.
Public Safety Technology
CAD, RMS, GIS, data, and practical tools that make emergency communications cleaner and smarter.
Community Outreach
Recruiting, education, public messaging, and helping people understand what dispatchers actually do.
Creating
3D printing, NFC projects, dispatch-themed ideas, and small builds that make people smile.
Right now
Current operating picture.
CAD/RMS implementation, dispatch workflows, and public safety tools.
Leadership, emergency communications management, accreditation, and better ways to support dispatchers.
NFC projects, small web tools, social media ideas, and first responder themed 3D prints.
Mountain Dew. Coffee and I agreed we weren’t compatible.
Projects
What I’m building, supporting, and learning from.
Active
CAD/RMS Transition
Helping lead NMRECC’s transition to a new CAD/RMS platform, including workflows, configurations, testing, and operational design.
Ongoing
Dispatch Operations
Supervising the floor, supporting dispatchers and call-takers, and helping information move clearly during high-pressure incidents.
Ongoing
Massachusetts TERT
Supporting the Telecommunicator Emergency Response Taskforce mission and the dispatchers who help centers during major incidents.
Active
Outreach + Recruiting
Sharing what emergency communications really looks like through outreach, community education, and recruitment efforts.
Building
Thin Line 3D
A growing creative project focused on first responder themed 3D prints, conference items, and dispatch-inspired designs.
Always tinkering
Public Safety Tools
Small web apps, data projects, GIS layers, NFC ideas, and practical tools built around real dispatch center problems.
Journey
A few stops along the way.
Started in dispatch
Started part-time at Tewksbury PD after nearly ten years in retail, went through training, and quickly found the path that became my career.
NMRECC launches
Became part of the regional center serving Dracut and Tewksbury as NMRECC began operations.
Joined MA TERT
Joined the Massachusetts Telecommunicator Emergency Response Taskforce (TERT) and began supporting mutual aid efforts across the state.
TERT deployment
Completed two multi-day TERT deployments — first to Cambridge, then to Waltham — supporting those centers through the loss of a fellow first responder.
Team of the Year
TERT team for Waltham deployment was recognized as Team of the Year at the MCSA Massachusetts Telecommunicator Awards.
Professional recognition
Recognized through Massachusetts TERT/telecommunicator awards while continuing to grow as a leader in the field.
Community Engagement
Kicked off our C.O.R.E Team (Community Outreach, Recruitment, and Education) by attending community events, expanding our social media presence, and providing education wherever possible.
Building what comes next
Focused on CAD/RMS implementation, operations, outreach, leadership, and public safety technology.
Gallery
Dispatch, outreach, TERT, and the moments in between.
Beyond dispatch
A few things people remember.
Mountain Dew powered
3D printing hobbyist
Public safety tech nerd
Conference note taker
Diehard Boston sports fan
Let’s connect
Enjoyed chatting? Let’s stay connected.
Whether we met at a conference, talked dispatch, swapped tech ideas, or you just found your way here, these are the best ways to reach me.